FAQ 2018-04-30T17:33:44+00:00
How do I place an order on the Swans & Soldiers website? 2018-04-28T23:06:03+00:00

Select a product and place it in the cart using the “add to cart” button. The product is reserved for you for 30 minutes. Thereafter, unless you have proceeded to the checkout, the product will be available to other shoppers. Continue shopping by navigating the site an by adding products to your cart. To review the cart’s content, click on the “shopping cart” button. You can remove products from your cart anytime. Resume shopping by clicking the “return to shop” button. To complete your purchase click the “secure checkout” button and follow the instructions.

How do I track my order’s status? 2018-04-28T23:07:56+00:00

You get a first e-mail confirming the receipt of your order. You get a second e-mail confirming the acceptance of your order. A third e-mail is sent as shipment confirmation. With the third e-mail you receive the shipment tracking number and the details of the carrier.

Is my personal information kept private? 2018-04-28T23:40:53+00:00

We treat your personal information such as name, address and payment data, as private and confidential. Further details are available at the link: Privacy Policy

What payment types does Swans & Soldiers accept? 2018-04-28T23:15:44+00:00

We accept most of the major credit/debit cards, PayPal and bank transfers.

When will Swans & Soldiers debit my credit/debit card? 2018-04-28T23:17:55+00:00

At the time of order, your financial institution may authorize the required funds. Swans & Soldiers SAGL will request the funds fourteen (14) days after the customer places an order. Nevertheless, your account balance may reflect deduction of funds immediately upon order.

Is the use of my credit/debit card on the Swans & Soldiers site safe? 2018-04-28T23:21:13+00:00

We use the security software SSL (Secure Socket Layer) to protect your payment data. All payment transactions on the site are processed via Stripe, a secure online payment gateway which encrypts your payment details in a secue host environment.

Can I claim a VAT (value added tax) refund on purchases made online? 2018-04-28T23:22:48+00:00

Unfortunately we do not offer this service at the moment.

How long will it take to get my product(s)? 2018-04-28T23:27:36+00:00

All deliveries are made by Swiss Post or by their business partners. We do not provide an estimated time do delivery as it varies from country to country. Swans & Soldiers SAGL shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of our company. After your order is placed and the product shipped, you receive an e-mail with the shipment tracking number and the name of the carrier.

Does Swans & Soldiers deliver to P.O.BOXES? 2018-04-28T23:29:16+00:00

No, we do not offer this service.

Do I must pay additional duties and taxes in case of international shipments? 2018-04-28T23:32:18+00:00

All shipments outside CH are subjects to local VAT (value added tax) and may be subject to duties. The customer is responsible for the payment of such taxes and duties as these are not included in the product price nor in the shipment costs. For more information regarding your country’s customs policies, please contact your local customs office.

Can I return a product? 2018-04-28T23:36:06+00:00

Yes, you have the right to return a product, but not after fourteen (14) days from the date we shipped the product. The customer is fully responsible for the return and bears the shipment costs, the Swiss VAT and the customs duties that may apply. Further details at the link: Returns & Refunds Policy

Can I get a refund? 2018-04-28T23:37:58+00:00

Yes, you can get a refund, but for the price of the products only. We do not refund shipment costs, VAT (valued added tax) and customs duties. Further details at the link: Returns & Refunds Policy

When will I get the refund? 2018-04-28T23:39:05+00:00

We will refund within thirty (30) days from the date in which we receive the returned product.